The Pensions Appeal Tribunal Scotland is located at:
126 George Street
Telephone: 0131 271 4340
Fax: 0131 271 4398
If you wish to contact Pensions Appeal Tribunal Scotland then you can email us on PAT_Info_Mailbox@scotcourtstribunals.gov.uk, or fill in the form below.
Please note that we cannot consider comments or complaints about the decision of an application. If you are not satisfied with the decision of an application, please seek legal advice.
We would hope to deal with most complaints about our administrative service by way of letter or email directly to the Secretary, or by using the feedback form. Writing directly enables the issue to be investigated and replied to as promptly as possible and would therefore be the recommended method of lodging a complaint. In the first place we undertake to reply within 5 working days. If, for any reason, we cannot respond fully within that time we will let you know when we expect to be able to do so.
The full complaints policy of the Scottish Courts and Tribunals Service (of which the Pensions Appeal Tribunal Scotland is part) is available on the SCTS complaints page. You are also free to raise a complaint using the email address provided on that page.
It is helpful to us to have as much detail as possible of the nature of the matter in question. This will allow us to examine the points you make and provide a constructive reply. Accordingly, please remember to state the PATS reference number and give a full account of the reasons for your complaint.
If, following this process, you remain unhappy with our service and handling of your complaint, you might consider raising the matter with the Scottish Public Services Ombudsman (SPSO).